Regulatory Oversight
Pilgrim Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Pilgrim Bank should contact the Texas Department of Banking.

Pilgrim Bank also engages in the business of selling checks as an agent for a company licensed under the laws of the State of Texas and subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint concerning sale of checks activities should contact the Texas Department of Banking.

Consumers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

In person or U. S. mail:
Texas Department of Banking
Consumer Assistance Activities
2601 North Lamar Boulevard
Suite 300
Austin , TX 78705-4294

Telephone Number: 1-877-276-5554 (toll free)
Fax Number: 512-475-1313

E-mail address: consumer.complaints@banking.state.tx.us
Website address: www.banking.state.tx.us

 Fair Credit Reporting Act, Consumer Rights
You have a right, under the Fair Credit Reporting Act, to dispute any information we have provided a credit reporting agency concerning your account relationship with Pilgrim Bank. If you wish to dispute any such information, please address your written response to the following address:

Pilgrim Bank
Credit Department
P.O. Box 1209
237 Jefferson Street
Pittsburg , Texas 75686

In your written response to Pilgrim Bank, please provide as much detailed information as you can regarding the specific information we have reported that you dispute. Include a copy of any documentation that would help us determine if your dispute about the accuracy and completeness of our information is incorrect.

We will advise you, in writing, on the results of our research within 30 days of receiving your letter. If within our 30 day research period you provide us additional information, we may take up to 45 days to research your dispute. If we hear nothing further for 30 days after we have responded to your letter, we will consider your dispute satisfied.